Frequently Asked Questions

InnovateVoice provides flexible cloud-based hosted PBX solution which provide you a business class communication platform for telephony with communication to more than 60 countries.

There are tremendous advantages of virtual PBX over traditional landline phones. The foremost and the biggest benefit of hosted PBX system is the reduction in cost by almost 50%. Long distance calls are usually free, thus drastically cutting down on expenses. Moreover, the connectivity over mobile devices allows the employees to connect from anywhere, anytime. Also, The InnovateVoice allow you to get a number with an area code that is different from the area you live in so that you enjoy free calls to that area. Traditional PSTN has dedicated line between 2 callers which is fully occupied, as long as the call is in progress, lowering the efficiency, as that line cannot be used for another call. While in IP PBX voice signals are transmitted in the form of data packets over the internet, thereby improving the overall efficiency of the system. For business, hosted PBX system is the ideal choice because of its convenience and portability. Wherever you go, calls can be made and received anytime, all you need is an internet connection. Digital features like caller id, voicemail, call conference, call recording, music on hold etc. are generally not available with PSTN.

Hosted PBX offers you many advanced call management features to help you get a big company image. The chief advantage is that it highly cuts down capital expenses and is easy to maintain and upgrade, without the hassles of an on-premise system. You get the mobility to work and stay connected wherever you go, so you have a virtual business presence to sound large to customers. For business enterprises having many offices and workers on-the-go, Hosted PBX is the ideal choice. The mobile user support and softphone advantages give you a professional image that only big enterprises can boast of. The advanced ACD (Automatic Call Distribution) ensures that your call is directed to the right person, improving customer retention. There are many sophisticated features like find me, follow me, auto attendant, customized greetings, call waiting, call conferencing, caller id, recorded calls, and much more so that you never miss out on an important call. Hosted PBX gives you a wealth of countless features and advantages at affordable prices with an improved ease of use. Some priceless and latest features of Hosted PBX are Voicemail and Fax-mail, Virtual numbers, Specified area codes, etc.

VoIP is briefly described as voice over IP, it provides a mode of communication over Internet. The InnovateVoice uses SIP (Session Initiation Protocol) based VoIP protocol to deliver business class standard services.

The InnovateVoice provides Hosted PBX services that meet the best business-class standards with attractive add-ons to enhance your business image. We assure an uptime of 99.9% with multiple backups, real-time redundancy and reliability of services to cater to your enterprise’s growing needs with zero call drop. The scalability and ease of configuration are cherries on top. HD call quality and assured QOS (Quality of Service) makes us the ideal choice for an enterprise-class business phone system that is highly cost effective.